Refund

Forum|Forum|7 years ago
June 11, 2018
3 replies
4004 views

Hi i am trying to get a refund for auto renewal i didnt know I had. I cant get onto anyone on 24/7 chat. Can you please help? Thanks

Creative Cloud

This topic has been closed for replies.

Correct answer John T Smith

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

JashanK

Participant

Hi I cancelled subscription same day I opted but looks it didn’t go through some reason and I still got charged today and I signed in I was still active and I cancelled it and I’m still within 14 days will I get refund?

John T Smith

Community Expert

Log in and go here to check your account to determine your status https://account.adobe.com
You may only get a refund if you cancel and are charged during the first 14 days of starting a trial

This is a public forum, not Adobe support... other users can't help
To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-be sure to keep the verification email you will receive when you cancel

To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

Dino94970

Participant

What a ripoff. You make it impossible to cancel or get a refund.

kglad

Community Expert

it’s easy to cancel and refunds are automatic if you cancel within the refund period.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html