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Refund

Forum|Forum|4 months ago
November 14, 2025
3 replies
142 views

Hi, this is Angelica.

I got charge for the services that supposed to be free for 14 days days. And today I had a 2 deductions on my account one is $9.44 and $40.94. I only use the adobe app once and now I got charge for $50. I need a refund for something that I don’t use often. Thank you

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Correct answer gupta shivangi

Hi Angelica,

We appreciate you reaching out.

I can see that you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat. The trial for both of these plans last for 7 days.

Also, I confirm that both of the plans are cancelled now and refunds have been initiated.

It usually takes 12-14 days for the refund to get processed.

Let me know if you have any additional questions.

^Shivangi

Ashish Nath

Participant

Hii , This is Ashish .I am doing with free trials .after tht a subscribed before 10 days .6200 rupees already deducted.i also cancelled it .I want refund urgently.

kglad

Community Expert

@Ashish Nath

check your account, https://account.adobe.com and verify everything is what you expect.

refunds take up to 14 days, if you qualify.

gupta shivangiCorrect answer

Legend

Hi Angelica,

We appreciate you reaching out.

I can see that you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat. The trial for both of these plans last for 7 days.

Also, I confirm that both of the plans are cancelled now and refunds have been initiated.

It usually takes 12-14 days for the refund to get processed.

Let me know if you have any additional questions.

^Shivangi

kglad

Community Expert

to get a refund you must cancel within the free use period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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