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Nethma32753587vec7
Nethma32753587vec7
Participant
February 22, 2026
Question

Refund after cancellation of free trial

  • February 22, 2026
  • 2 replies
  • 22 views

Hi, I forgot to cancel my free trial subscription within the 7 day period. But i didn't use any feature in that time period either. Since i forgot to cancel, i was charged on February 8th. But i cancelled right away. According to the refund policy, i should get a refund right. Please let me know.

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
February 23, 2026

Hi ​@Nethma32753587vec7 ,

I can confirm that the subscription has been successfully cancelled and a refund has been initiated on Feb 11, 2026. Ideally it takes 14 days for the refund to get processed.

Could you check with your bank about the credit details?

Please keep the thread updated if you have received the refund already.

 

^Shivangi

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 23, 2026

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/manage-account/using/update-billing-information

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