Participating Frequently

Answered

refund after cancelling subscription

Forum|Forum|4 days ago
September 18, 2026
9 replies
24 views

My subscription plan was opened Aug 20th and closed on Aug 31 within 14 days free cancellation. But I didn't receive my refund yet.

My subscription plan was opened Aug 20th 2026 and closed on Aug 31 2026, so within 14 days free cancellation. But I didn't receive my refund yet.
I have 1 questions: When / how will I receive my refund? After 4 weeks I didn’t receive this up till now.

The cancellation was done by an Adobe employee; Adobe Customer Care case number ADB-46870208-X6V3, (confimed in an email) > here in words:

September 3rd:
Adobe Case ADB-46940866-R8V0 CRM:05820000016381

I am writing to confirm that we have processed the cancellation of your subscription as requested.
If you have any questions or need further assistance regarding this cancellation, please feel free to reach out.
Thank you for your time with us.
Best regards,
Adobe

I was dropped out a chat with an Adobe employee yesterday and today (!!) Thursday September 17th and Friday 18th
So I was left without answers and leave me puzzled… (Adobe Customer Care Case Is Closed CRM:05820000016382 ).

To my EXTREME surprise the subscription seems to be back in my account - which was not after Septemer 3rd, so this was done Adobe collegue yesterday! This is not amusing me at all.

Somewhere next year or year after I will need Adobe programs, so then will make a fresh account and subscription when needed.

So someone at Adobe help me out with this subscription so I can close my account (there were more problems with the account being hosted by a company and not by me.

I have registered all communication of this situation, so it in black and white that I have cancelled subscription plan September 3rd.

PLEASE HELP!

Correct answer Jeff_A_Wright

You are very welcome, @Zesty_Eclipsecef9. Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for information on how to review your active support cases.

You may want to use a different device, including a smartphone or tablet, if you continue to encounter connection issues or problems posting your updates, @Zesty_Eclipsecef9.

Zesty_Eclipsecef9Author

Participating Frequently

Hi Jeff, I took your advice!

Hope that my additional documents and explanation within the Support Case helps to close my case properly. Thanks for your nice reply!

Jeff_A_Wright

Correct answer

Community Manager

You are very welcome, @Zesty_Eclipsecef9. Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for information on how to review your active support cases.

You may want to use a different device, including a smartphone or tablet, if you continue to encounter connection issues or problems posting your updates, @Zesty_Eclipsecef9.

M

Manan Joshi

Community Expert

I am not sure if this is the same post as

. But if it is don’t open duplicate posts. I have already responded to you. Check your eligibility and contact Adobe Support for further help

-Manan

Zesty_Eclipsecef9Author

Participating Frequently

I have posted with the a wrong Adobe account, that’s why I posted this again. Sorry Manan, can you copy paste your answer?

M

Manan Joshi

Community Expert

Check if you are eligible for subscription or not. https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

If you are then contact Adobe Support and check the status

Basically you will have to work this out with Adobe Support. If it was cancelled then there will be record of it and if you are eligible you will get the refund. You just need to work with them

-Manan

M

Manan Joshi

Community Expert

Check if you are eligible for subscription or not. https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

If you are then contact Adobe Support and check the status

-Manan

Zesty_Eclipsecef9Author

Participating Frequently

Hi Manan, I cannot find contact details within my account to reach out to Adobe support. https://account.adobe.com/?contactAdobe in this link there is not a button. Only chat possibility and with chat I was kicked out twice. How can I contact Adobe?

Jeff_A_Wright

Community Manager

Thank you for the update, @Zesty_Eclipsecef9.

I understand how frustrating it would be to cancel within the stated cancellation period, not receive the expected refund, experience multiple chat disconnects, and then see the subscription appear active again. I appreciate you taking the time to document your experience and bring it to our attention.

I reviewed your account and can confirm that you currently have two open support cases with our support team. If you need to provide any additional information or updates, please reference case ADB-47138909-Y1L1 so the team can quickly locate your records.

You can review your open cases, add updates, upload documents, and track case progress through the Adobe Customer Support portal:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Since both support cases remain open, the best next step is to continue working directly through those cases and provide any new information there. The support team can review the cancellation history, subscription status, and refund details for your account.

Please update this discussion if you have additional questions, @Zesty_Eclipsecef9.

U

unique_realist9b98

Participant

My subscription plan was opened Aug 20th and closed on Aug 31 within 14 days free cancellation. But I didn't receive my refund yet.

My subscription plan was opened Aug 20th 2026 and closed on Aug 31 2026, so within 14 days free cancellation. But I didn't receive my refund yet.
I have 1 questions: When / how will I receive my refund? After 4 weeks I didn’t receive this up till now.

The cancellation was done by an Adobe employee; Adobe Customer Care confimed in an email > here in words:

September 3rd:
Adobe Case

Adobe Systems Software Ireland Limited Rekeningnummer

I am writing to confirm that we have processed the cancellation of your subscription as requested.
If you have any questions or need further assistance regarding this cancellation, please feel free to reach out.
Thank you for your time with us.
Best regards,
Adobe

I was dropped out a chat with an Aodobe employee yesterday Thursday September 18th.
So I was left without answers and leave me puzzled… (Adobe Customer Care Case Is Closed )

To my EXTREME surprise the subscription looks like back in my account. This was absolutely done by a Adobe employee last night, I am not amused. I registered everything so you need to solve my problem.

And I am was being dropped out (again!) by a chat agent just now.

So again; how / when will I receive the refund? As I cancelled my subscription within 14 days…

[personal information removed by moderator]

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.