Question

Refund After Effects

Forum|Forum|7 months ago
December 12, 2025
1 reply
112 views

I just got charged 300 DKK today, since i stil had the subscription going. Can i get a refund?

Billing

Community Expert

Community Expert

if you canctwithin the refund period, yes.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Vikt09r5DDAAuthor

How do i get a refund then? I already cancelled my plan?

Jeffrey_A_Wright

Legend

Viktor, thanks for posting your question about your subscription commitment. Any refunds are issued automatically if they are applicable.

Since you have a monthly plan, there will be no refund, just the ability to continue using the subscription for the time you have paid for. For more information on how month-to-month plans work, see https://adobe.ly/4oQ6zU6. ^JW