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Participant
July 27, 2025
Question

Refund and delete credit card information

  • July 27, 2025
  • 2 replies
  • 140 views

I canceled my free trial within 7 days and was still charged for a subscription. How do I get a refund and have my credit card information deleted since I now don't trust Adobe? 

2 replies

John T Smith
Community Expert
Community Expert
July 27, 2025

Did you save the email verification that you cancelled your subscription?

 

Delete account https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

dan_2317Author
Participant
July 28, 2025

I sure did keep the cancellation email!

kglad
Community Expert
Community Expert
July 28, 2025

it takes one to two weeks for refunds to accrue to your credit card.  when did you cancel?

kglad
Community Expert
Community Expert
July 27, 2025

check your account, https://account.adobe.com

what's it show?