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Bosse349245334tkd
Participant
March 28, 2024
Answered

Refund and Help Desperate

  • March 28, 2024
  • 2 replies
  • 131 views

Hello im a 14 year old kid whot ried out the free trail thing and i just wanted to try it out but suddenly i got charged for 27$ month later and i checked it out and i forgot to cancel now it says if i cancel this current subscripton i will be owed 120$ i dont have close to that money and i dont think my parents do either. PLease help i need help quick i dont wanna

 

 

 

 

 

get charged for so much.

This topic has been closed for replies.
Correct answer gupta shivangi

Hi @Bosse349245334tkd,

We appreciate you keeping us informed. As per your account info, the subscription is cancelled now and the term will end on April 28, 2024.

We believe you followed the suggestion by @kglad.

Let the us know if you have any questions.

 

Regards,

Shivangi

2 replies

gupta shivangi
gupta shivangiCorrect answer
Legend
April 2, 2024

Hi @Bosse349245334tkd,

We appreciate you keeping us informed. As per your account info, the subscription is cancelled now and the term will end on April 28, 2024.

We believe you followed the suggestion by @kglad.

Let the us know if you have any questions.

 

Regards,

Shivangi

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 1, 2024

have your parents contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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