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Participant
May 4, 2025
Question

refund application

  • May 4, 2025
  • 2 replies
  • 459 views

I canceled my annual subscription and want to request a refund, because the transaction was without my consent, please help me on how to do it

2 replies

kglad
Community Expert
Community Expert
May 5, 2025

check your account, https://account.adobe.com

 

does it show your subscription is cancelled?

Participant
May 4, 2025

I have been trying to cancel my subscription for 6 months.  Please cancel and send me a text to verify 

kglad
Community Expert
Community Expert
May 5, 2025

@josephine_a_2865 

 

check your account, https://account.adobe.com and see if there's a payment problem preventing you from cancelling.

 

if so, it must be fixed first: https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Participant
May 5, 2025

I checked my plan, payment was just taken out again.  There is no info on cancelling a payment.  Please cancel asap.