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YigitG
YigitG
Participant
March 8, 2026
Answered

Refund Auto renewal Creative Cloud

  • March 8, 2026
  • 2 replies
  • 62 views

Dear Adobe Team,

I see that a few hours ago an auto renewal fee was taken from my credit card. I cancelled the subscription right away. As per Adobe's refund policies, I would like to request a refund for the charge. 
 

PS - You normally send an email about a month before regarding the renewal but this time I am afraid failed to inform me.

Thank you so much. 
 

Regards, 

    This topic has been closed for replies.
    Correct answer kglad

    you have to cancel before renewal.

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

    2 replies

    ssu_0518
    ssu_0518
    Participant
    March 11, 2026

    The same thing happened to me. I had cancelled my monthly Adobe subscription in December 2025 and now I got charged but I didn’t even reactivated the account. And then when I went to cancel it right now it asked me for a $19.99 cancellation fee. I have already posted this issue here in this community Q&A

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 11, 2026

    ​@ssu_0518 

     

    and it was noted that you failed to complete the cancellation process.  that’s why you were charged.

     

    also, please don’t post duplicate messages

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      March 8, 2026

      you have to cancel before renewal.

       

      cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

       

      understanding cancellation 

      fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

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