Refund cancelled plan after payment deducted yesterday

Question

Hi thereunfortunately I’m unemployed currently due to a death in my immediate family and I forgot to downgrade my subscription until I get back on my feet. The payment and renewal only just came out today and I’m really struggling both emotionally and financially currently and I’m wondering if I can please downgrade my plan and receive a refund for the most recent renewal. I’ll return to pro once I’m back working. Thanks so much for your help

Jeff_A_Wright · Accepted Answer

Thank you for the update, ​@magnificent_Bee57d6.I am sorry to hear about your loss and the difficult circumstances you are facing.I can confirm that your cancellation request is being tracked under case ADB-47358123-G8N5 and that both of your Adobe subscriptions have now been canceled.Since you already have an active support case regarding the cancellation request, please continue working through it for any updates on the recent renewal charge and the refund review. You can also view and update your support case through the Adobe Customer Support Portal:https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.htmlI hope things improve for you soon. If you have any additional questions, please feel free to update this discussion, ​@magnificent_Bee57d6.

Manan Joshi · Answer

Hi ​@magnificent_Bee57d6sorry to hear about your loss. I would suggest that you connect with Adobe Support and discuss your options. They will provide you a solution that works as per your needs at the moment

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