Hi there,1)I cancelled my subscription one hour after it renewed. When will I receive my full refund?”I want to cancel my other subscription, but I’m unable to do so because it says I need to resolve an issue with my payment. I cannot resolve it, so how can I cancel it?

creativebulka

Participant

Answered

Refund date and cancellation

Forum|Forum|1 day ago
April 3, 2026
2 replies
49 views

Hi there,

1)I cancelled my subscription one hour after it renewed. When will I receive my full refund?”

I want to cancel my other subscription, but I’m unable to do so because it says I need to resolve an issue with my payment. I cannot resolve it, so how can I cancel it?

Correct answer Jeff_A_Wright

Thanks for posting to this public discussion forum, @creativebulka.

I am sorry, but one of your commitments is still active and cannot be canceled because the payment method you used was not accepted. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you.

I don’t see any records of any previous attempts to reach us, @creativebulka, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

creativebulkaAuthor

Participant

Thank you so much for response.

I cannot to speak anyone when I click to your link. AI not helping.

Jeff_A_Wright

Community Manager

I am sorry to hear that, @creativebulka. There are still no records of any attempts to reach us.

Please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. The experience works on a smartphone or tablet if you do not have another computer available.

Jeff_A_Wright

Correct answer

Community Manager

Thanks for posting to this public discussion forum, @creativebulka.

I am sorry, but one of your commitments is still active and cannot be canceled because the payment method you used was not accepted. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you.

I don’t see any records of any previous attempts to reach us, @creativebulka, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

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