Question

Refund due to change in plan

Forum|Forum|4 months ago
January 24, 2026
1 reply
23 views

Today I got charged for the next month of my creative plan, but since I no longer need it, I was going to cancel. Then the page offered to switch it to another one, and I change it to the Acrobat one, and it mentioned that I would be refunded, but I only got charged for the new one and didn't receive any refund.

How long does it take to get the refund after changing the plan?

Billing

kglad

Community Expert

refunds (if you quailify) take up to 14 days.

Jeffrey_A_Wright

Legend

Helpful_experts, thanks for posting and your continued use of Adobe services. I can confirm that you did successfully change your plan. As mentioned by Kglad, if any refunds are issued, they will take up to 14 days. For more information on the refund process, Helpful_experts, see https://adobe.ly/4qb4iUw.

I don't have enough visibility to confirm if you will receive a refund or not. Helpful_expert, please contact us directly if you have any questions about your specific commitment or if you do not receive an expected refund after 14 days. ^JW

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