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M
mac f
Participant
July 6, 2026
Question

Refund eligibility

  • July 6, 2026
  • 1 reply
  • 10 views

Hi. I have an Adobe Acrobat Pro monthly subscription which I cancelled just today when I learned that it billed again just 12hours ago after I thought I cancelled it last April or May. Why am I billed again? Am I eligible for a refund?

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 6, 2026

    check your account, https://account.adobe.com 

     

    any subscriptions? 

    M
    mac fAuthor
    Participant
    July 6, 2026

    No more subscriptions since I cancelled it today. There’s a button to Reactivate plan. It also says

    Service will expire on Aug 5, 2026

    Monthly plan

    I want to know if it is eligible for refund since I cancelled within 48 hours. 

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    July 6, 2026

    Check the for following article to understand refund eligibility 

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    -Manan
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