Refund fee

Question

To Adobe Customer Service,I purchased the PS application from Adobe with a one-month plan. One day before the end of my plan, a monthly plan was automatically started. I am objecting to this and want to cancel my plan.According to Adobe's subscription and cancellation terms, subscriptions are automatically renewed unless canceled by the user. However, I object to this situation because the automatic renewal was made only one day before the end of my plan.In addition, the automatic start of a monthly plan even though I purchased a one-month plan also happened without my permission. Therefore, I request that the fee arising from this situation be refunded to me.I would like you to initiate the necessary procedures to cancel my plan and request a refund of my money

kglad · Accepted Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

John T Smith · Answer

If you are willing to pay more, SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment
https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

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