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M
MissCC
Participant
July 13, 2020
Question

Refund for account auto-renewal?

  • July 13, 2020
  • 2 replies
  • 404 views

Last night, I was charged $44 for an annual renewal of my Adobe account. After I was charged, I cancelled the auto-renewal and received an email saying that my cancellation request has been processed and my account is now a free membership. My account has reverted to the free version.

 

My question is will I receive a refund for the $44 that I was charged for the coming year since I no longer have access to that level of membership? I intend on renewing my account, but I want to do so at the educator rate ($14). Also, will I be charged a termination fee if I am going to renew my membership under a different rate? Thanks for any help or advice!

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2 replies

T
Test Screen Name
Legend
July 13, 2020

Typically, if you cancel an annual plan, you owe the full amount of the year. However, Adobe waive half of that. (No you do not get half the year's usage in return, as some people hope).

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 13, 2020

To Change Plan https://helpx.adobe.com/manage-account/using/change-plan.html

 

You need to ask support for details

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

    M
    MissCCAuthor
    Participant
    July 14, 2020

    Thank you for the useful advice. It's all worked out now. 👍

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