Refund for account auto-renewal?

Question

Last night, I was charged $44 for an annual renewal of my Adobe account. After I was charged, I cancelled the auto-renewal and received an email saying that my cancellation request has been processed and my account is now a free membership. My account has reverted to the free version.

My question is will I receive a refund for the $44 that I was charged for the coming year since I no longer have access to that level of membership? I intend on renewing my account, but I want to do so at the educator rate ($14). Also, will I be charged a termination fee if I am going to renew my membership under a different rate? Thanks for any help or advice!

John T Smith · Answer

To Change Plan https://helpx.adobe.com/manage-account/using/change-plan.html

You need to ask support for details

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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