Refund for Adobe Creative Cloud subscription

Forum|Forum|4 years ago
June 26, 2021
2 replies
6040 views

Hello!

I would like to make a refund of my money, as yesterday there was a payment for the Adobe Creative Cloud subscription, and today I have already canceled the subscription and did not use the applications.

How can I manage to do it?

This topic has been closed for replies.

D

Dj_Creative_enthusiast

Inspiring

Hi,

Thank you for posting your query here.

Since you have already cancelled the Subscription online, just before you see the Cancellation confirmation screen, it must have showed the Refund amount and that it takes close to 5 Business days to credit the refund in your account.

In case you do not receive the refund in 5 days, Please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

Thanks,

Deepjyoti.

G

Graciela37456396c6pb

Participant

Hello, I have rashly pressed the cancellation without reading the next step, can i still receive a refund if i reactivate

?

kglad

Community Expert

@Graciela37456396c6pb

qualifying for a refund isn't related to whether you later start another subscription. and you can never restart the same subscription. ie, once a subscription/trial is cancelled it can not be restarted.

kglad

Community Expert

once you cancel, you'll generally see a refund to your account (account.adobe.com) within 3 business days.

make sure you properly canceled. https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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