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Participant
August 28, 2023
Question

Refund for canceling subscription after two days

  • August 28, 2023
  • 3 replies
  • 158 views

I had a free trial which, without my knowledge, was not cancelled. I was wondering if I can get a refund as my adobe subscription was not intentional nor was I able to use the total 30 days, as I did a month-month student plan. 

 

 

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    3 replies

    Peru Bob
    Community Expert
    Community Expert
    August 28, 2023
    quote

    I did a month-month student plan. 

     

     


    By @Dolly31924811cc9c

     

    Just to be clear for others:

    There is no month to month student plan.  The student plan is an annual commitment paid monthly.

    kglad
    Community Expert
    Community Expert
    August 28, 2023

    you meant to state your subscription was cancelled without your knowledge?

    gupta shivangi
    Legend
    August 28, 2023

    Hi @Dolly31924811cc9c,

    We appreciate you reaching out and found that your subscription got cancelled in 10days. You are eligible for refund as per guidelines because the subscrption was cancelled within 14 days. 

    Check more details: Understand Creative Cloud subscription terms and refund policies

     

    Also, I'd like to mention that Adobe offers trial for 7days. I'm not sure if you got 30 days trial under any specific offer.

    You can get more info here: Subscription details for Adobe Students and teachers plan

     

    I hope it helps.

    Let me know if you have any questions.

     

    Thanks,

    Shivangi