refund for my subscription.

Question

Hello. I am contacting you regarding a refund for my subscription. I purchased the subscription and cancelled it shortly afterwards because it did not meet my expectations.

According to the cancellation terms, I understood that I would receive a full refund if I cancelled before September 23. I cancelled within this period, but I have not received the refund.

Please process my full refund to the original payment method and confirm the expected refund date.

Thank you.

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@loyal_happinessa377.I understand how disappointing it can be when you cancel a subscription within the expected timeframe and don't immediately see the refund reflected in your account.I reviewed your account and can confirm that you had two monthly subscriptions associated with your Adobe account:Adobe Firefly Pro, which started on September 9, 2026, and was canceled on September 18, 2026.Adobe Podcast Premium, which started on August 10, 2026, and was canceled on September 4, 2026.Because both plans were monthly subscriptions and were canceled within the applicable cancellation period, any eligible refund is processed automatically in accordance with Adobe's subscription terms and conditions. Refunds are issued back to the original payment method and can take up to 14 days to appear, depending on your financial institution.You can review the subscription terms here:https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.htmlPlease update this public discussion if you have any additional questions, ​@loyal_happinessa377.

adaptable_Explorera954 · Answer

Hello. I am contacting you regarding a refund for my subscription. I purchased the subscription and cancelled it shortly afterwards because it did not meet my expectations.

According to the cancellation terms, I understood that I would receive a full refund if I cancelled before September 23. I cancelled within this period, but I have not received the refund.

Please process my full refund to the original payment method and confirm the expected refund date.

Thank you.

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