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Participant
August 15, 2024
Answered

Refund for returmed subscription

  • August 15, 2024
  • 1 reply
  • 129 views

Recently my subscription on AE was automatically payed, though I wanted to cancel it. I don't even use AE now in the first place, so I cancelled it, but money didn't return. Is there a way to fully cancel subscription for already paid month?

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Correct answer kglad

you should cancel just prior to the renewal date.

 

but, even now, you can make your case to adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 16, 2024

you should cancel just prior to the renewal date.

 

but, even now, you can make your case to adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.