Refund for subscription

Hi Joshua27979320sk75,

Thank you for writing to us. Happy to help!

We checked the account details associated with your email ID and see that the subscription has been successfully cancelled.

We are glad to inform you that the refund was initiated on 14th January and may have already been credited to your account. We would request you to check your account.

Let me know if you have any more questions, comments, or concerns.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Sincerely,

Rashmi Swain

contact adobe support and ask. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true