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Participating Frequently
Oct 15, 2026 3:45 PM UTC
Answered

REFUND. IMMEDIATELY

I am writing to request a full refund and the immediate cancellation of my subscription. I signed up for a free trial, but I did not intend to renew it or upgrade to a paid plan. I haven't used the software since the trial ended. Could you please cancel the subscription without any early termination fees and refund the recent charge of 33.59$. It happened without my permission. 
 

write me. [Personal information removed by moderator.]

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Oct 30, 2026 2:37 PM UTC

    Thanks for the update, ​@detailed_Lilyed4d.

     

    I understand how frustrating it is to be still trying to resolve this, especially when you’re concerned about an unexpected charge.

     

    I checked the Adobe account you’re using for this Community discussion, and there are no subscriptions, recent transactions, or active support cases associated with this account. Since you’ve also been unable to locate the charge using the Charge Finder, we won’t be able to resolve this through the public Community forum.

     

    Please go to https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help locate the account associated with the subscription and review the charge.

     

    If you’re unable to reach us using your current device, please try contacting us from a different device.

     

    For your privacy and security, please don’t post your email address, payment details, or other personal information here.

     

    Please let us know if you have any additional questions, ​@detailed_Lilyed4d.

    13 replies

    AkanshaAshra
    Community Manager
    Community Manager
    Oct 15, 2026 3:52 PM UTC

    Hi ​@detailed_Lilyed4d 

    Thankyou for posting in the community. We checked the email address used to post your query, but we couldn't find any active Adobe subscription associated with it. To help us investigate further, please repost your query using the email address linked to the Adobe account used for the purchase.

    For your privacy and security, please do not share personal information such as email addresses, phone numbers, payment details, or transaction information in this public forum.


    ^Akansha

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    Participating Frequently
    Oct 15, 2026 3:55 PM UTC

    I can send you a bank receipt with ADOBE in it. Please contact with me. And give my money, which you used without any in avance letters!!!

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    kglad
    Community Expert
    Community Expert
    Oct 15, 2026 4:00 PM UTC

    ​@detailed_Lilyed4d 

     

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to find the charged account 

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