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detailed_Lilyed4d
Participant
October 15, 2026
Question

REFUND. IMMEDIATELY

I am writing to request a full refund and the immediate cancellation of my subscription. I signed up for a free trial, but I did not intend to renew it or upgrade to a paid plan. I haven't used the software since the trial ended. Could you please cancel the subscription without any early termination fees and refund the recent charge of 33.59$. It happened without my permission. 
 

write me. Zhanna.Chumpilova@gmail.com

    6 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 15, 2026

    Hi ​@detailed_Lilyed4d 

    Thankyou for posting in the community. We checked the email address used to post your query, but we couldn't find any active Adobe subscription associated with it. To help us investigate further, please repost your query using the email address linked to the Adobe account used for the purchase.

    For your privacy and security, please do not share personal information such as email addresses, phone numbers, payment details, or transaction information in this public forum.


    ^Akansha

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    detailed_Lilyed4dAuthor
    Participant
    October 15, 2026

    I can send you a bank receipt with ADOBE in it. Please contact with me. And give my money, which you used without any in avance letters!!!

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 15, 2026

    ​@detailed_Lilyed4d 

     

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to find the charged account 

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