Refund in the 14 day period

Question

I did not realize that my 3 month half off trial had ended and was converted into a paid subscription on September 16th

I noticed the credit card charge on September 16th

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Could you please let me know when customer support will be available to assist with this request?

Jeff_A_Wright · Answer

Thank you for posting, @Blissful_Enigmab36b.

I apologize for any confusion you are experiencing with your recent subscription.

I can confirm that there are no active Adobe subscriptions associated with the account used to create this community post. Based on your description, it sounds like the charge may have been made under a different Adobe account.

To help identify the charge, please review the guidance in this document:

https://adobe.ly/4gUKmUp

The article includes steps to locate the Adobe account associated with the charge using details from your billing statement.

Once you've identified the correct account, you can review any active plans and cancellation options from that account. If you still need assistance after following those steps, please get in touch with us directly through the options listed in the article.

Please let us know what you find, @Blissful_Enigmab36b. ^JW

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