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영중25337497m62r
영중25337497m62r
Participant
January 10, 2023
Answered

Refund (information error)

  • January 10, 2023
  • 1 reply
  • 271 views

2022.11.12 sat 06:31 saturday moring. Payment SMS and E-mail

2022.11.12 sat 07:24 cancle membership and received E-mail / 2022.11.10 (PT) free membership

2022.11.24 thu 15:00(around) End Customer Center Telephone Consultation

              /I called thinking it would be refunded, but I checked that it was non-refundable.

2023.01.10 Cancled Membership, until 2023.11 / But NOT use Adobe App.

 

The account status is until November 2023, but the app appears to be a free membership status that cannot be used. In the creative cloud app, the test version expires and prompts you to purchase.

 

I would like to ask your company to acknowledge that it is a computer error and to refund it for the sake of the rights and peace. If you can't get a refund, I think it's also possible for you to use it for two years as a student membership.

This topic has been closed for replies.
Correct answer kglad

these are user-to-user forums.  you should contact adobe support  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 10, 2023

these are user-to-user forums.  you should contact adobe support  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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