Refund money

Forum|Forum|6 years ago
April 23, 2020
3 replies
244 views

I signed up to Premier with a 7 days free trial. I unsubscribed before the 7 days and Adobe charged me for a month's subscription. I want a refund.

[Topic and text edited for clarity.]

Billing

This topic has been closed for replies.

Nancy OShea

Community Expert

This is not Adobe support. It's a public user-to-user forum.

What is the Adobe case number from when you cancelled your plan?

Please log-in to your account below. Scroll down to View Support History.
https://account.adobe.com/plans

If you still need help, click on Contact Adobe. In the chat box, type Agent followed by enter key.

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NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

Peru Bob

Community Expert

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

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