refund my amount

Question

recently i installed app and get a free trial but now my statement shows app deducted monthly payment 160 for 2 times please check this 320 deducted from my account

ShivangiGupta · Accepted Answer

Hi ​@Bhagyashreeba,I reviewed your account info and found that you have an annual subscription to Adobe Express. However, I can confirm that you are using the free version of the app. Adobe has not requested any transaction for the plan.Plan details:https://www.adobe.com/in/express/I’d recommend you to follow this article to see if your payment mode is commonly shared for any other Adobe account:https://helpx.adobe.com/in/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.htmlI hope it helps.^Shivangi

kglad · Answer

​@Bhagyashreebafree trials automatically become paid subscrptions, if not explicitly cancelled. if you want to cancelmake sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlfor info on how to cancel your subscription, this page describes the few steps involved,https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlif you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed,https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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