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Participant
June 29, 2026
Question

refund my amount

  • June 29, 2026
  • 3 replies
  • 0 views

recently i installed app and get a free trial but now my statement shows app deducted monthly payment 160 for 2 times please check this 320 deducted from my account 

3 replies

kglad
Community Expert
Community Expert
June 29, 2026

@Bhagyashreeba 

 

free trials automatically become paid subscrptions, if not explicitly cancelled. if you want to cancel make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

 

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Participant
June 29, 2026

i checked my account it debited twice one 25 june 5.34 pm and second 6.04 pm how can i refund my amount kindly help 

ShivangiGupta
Community Manager
Community Manager
June 29, 2026

Did you check the article I shared?
Do you see that you were charged for Adobe Express? It is the only plan you have subscribed to.

Let us know.

 

^Shivangi

^Shivangi
ShivangiGupta
Community Manager
Community Manager
June 29, 2026

Hi ​@Bhagyashreeba,

I reviewed your account info and found that you have an annual subscription to Adobe Express. However, I can confirm that you are using the free version of the app. Adobe has not requested any transaction for the plan. 
Plan details: https://www.adobe.com/in/express/

I’d recommend you to follow this article to see if your payment mode is commonly shared for any other Adobe account: https://helpx.adobe.com/in/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

I hope it helps.

 

^Shivangi

^Shivangi