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SIO35528911k4cw
Participant
February 18, 2024
Question

refund my subscription..

  • February 18, 2024
  • 2 replies
  • 176 views

I canceled my subscription on 25 Jan after a trial of 7 days, I haven't any benefits, and canceled directly and need to refund my payment, 

how i can contact with hidden service team and get away from stupid automatic chat?

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 18, 2024

    before contacting adobe support, check your account, https://account.adobe.com

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 18, 2024

    @SIO35528911k4cw 

     

    Only Adobe Customer Care can assist with refunds for the trial you canceled after 7 days. No one on this forum can see your billing details.


    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent" to get a human not a bot

    Since you've tried this before, get a case number at the start of the chat and ask for tier 2 support

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

     

    I've moved your post from Using the Community (for forum questions) to Account, Payment, & Plan for you.

    ~ Jane

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