Refund Not Received

Forum|Forum|1 year ago
September 21, 2024
3 replies
400 views

Hi everyone,

I signed up for an Adobe free trial and forgot to cancel my subscription before the trial ended. As soon as I realized, I immediately canceled it, and I was informed that I was eligible for a refund since I was within the 14-day refund period.

They mentioned I would receive my refund within 5-7 business days, but it has now been 8 days, and I haven’t received my money back yet. As a student, I really need this refund, and I’m hoping someone can assist me with this.

Has anyone experienced something similar, and how long did it take for you to receive your refund? Any advice on what I should do next?

Thanks for your help!

Billing

Correct answer Shivangi_Gupta

Hi Nancy,

We appreciate your patience. The refund process has been completed from our end. We would recommend you to check with your bank if there is any issue from their end.

Let us know if you have any questions for us.

^SG

Shivangi_Gupta

Correct answer

Community Manager

Hi Nancy,

We appreciate your patience. The refund process has been completed from our end. We would recommend you to check with your bank if there is any issue from their end.

Let us know if you have any questions for us.

^SG

J

jrc_0507

Participant

I have the same issue too. No refund even after 5 days of cancelling my trial offer. Why is it so difficult for adobe to issue the refunds a little sooner.

kglad

Community Expert

wait another week.

kglad

Community Expert

if it's been 8 days, or 8 business days, and check if the refund is pending https://account.adobe.com

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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