Refund not received for credit note - AD04651202742CIN

I purchased the Adobe Creative Cloud plan on 13th Jan, 2026 with invoice number 3335834474 and purchase order number AD04651202742CIN and got charged 17988 INR.

It was in the trial period, and I cancelled the plan on the same date while I was eligible for a refund.
From above, a credit invoice was generated with invoice number 3335840617 and purchase order number AD04651202742CIN. 
The payment mode was UPI.

It’s been around one month, and I haven’t received a refund in my bank account. Whenever I am talking with useless Adobe chat support, they always share the credit invoice PDF and end the chat.

I did a high level of escalation on my financial institution (bank account), and they shared that they haven’t received any refund from Adobe. They also raised a chargeback request to Adobe for my escalation dispute, which Adobe denied.

I want the Adobe Finance team to look into this and share any transaction reference number (that you received when doing a bank-to-bank transaction). Please again don’t share the credit invoice or your own payment gateway payment ID (primary key). I want a successful transaction reference and proof of the amount sent to my bank account.