Refund not Recieved.

I purchased a Creative Cloud subscription on the 12th of August 2025 and cancelled it the same day. As this was within 14 days purchasing I am entitled to a full refund of NZ$580.98. I have not recieved a refund yet. 

On August 30th 2025 I filed the case ABD-41437022-J4M1 and spoke with Nepolean over the customer service chat. They assured me that the refund will be processed within 5-7 business days which have passed with no refund recieved. Because my subscription is "cancelled" I am locked out of speaking to a real person and am unable to contact anyone via a phone call. 

As of the 10th of September 2025 I have yet to recieve any refund from Adobe.