Refund not reflected

Question

Hello Adobe Support,

I am following up regarding my refund for my Adobe Express subscription.

Previously, I was advised to contact my bank to find out why the refund had not reflected in my account. I have since contacted my bank, and they confirmed that they have not received or processed any refund from Adobe.

Could you please investigate this matter further and confirm whether the refund was actually issued? If it was, I would appreciate it if you could provide the refund transaction reference number (ARN) so that my bank can trace the payment.

If the refund has not yet been processed, could you please assist me in resolving this issue as soon as possible?

Thank you for your assistance. I look forward to your response.

Manan Joshi · Answer

Who advised you? Adobe Support? If eligible refunds are automatically processed within 10-14 days. For refund rules see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

If you are past this date and/or the Adobe Support had confirmed that you are eligible for a refund then contact Adobe Support again for details you seek

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.