Refund of a Canceled Subscription

Thanks for posting to this public discussion forum, ​@Moon081.

Thank you for your long-term use of our services. I am sorry that you did not find more value in our offerings, and I apologize for any problems you have encountered with your subscription.

I can confirm that the subscription is still active. You will need to complete the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to cancel the subscription, ​@Moon081.

For more information on the cancellation and refund process, please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#annual-paid-monthly

Thank you for your quick response. 

I didn’t realize I had two separate Acrobat subscriptions active at the same time: Reader & Pro.

Could you please let me know what Adobe’s credit or refund policy is for overlapping subscriptions like this?

check your account, https://account.adobe.com

does it show any subscriptions?