Refund of payment

7 replies
79 views
Translate

Hello,

Today I wrongly purchased Adobe Podcast subscription which I did not want to purchase but the payment already went through. I cancelled the service and never used it. Will my money be automatically refunded or do I need to request? Thank you

ShivangiGuptaCorrect answer

Community Manager

Hi @tobiasjelinek,

I confirm that Adobe initiated a refund to your bank account 3 days ago. It usually takes 12-14 days for the refund to get processed. We appreciate your patience.

^Shivangi

ShivangiGupta

Correct answer

Community Manager

Hi @tobiasjelinek,

I confirm that Adobe initiated a refund to your bank account 3 days ago. It usually takes 12-14 days for the refund to get processed. We appreciate your patience.

^Shivangi

Translate

^Shivangi

Nancy OShea

Community Expert

The cancellation window is 14 days from download.

If you cancelled right away, you’ll get a refund within approx 15 business days.

Translate

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
After 14 days a trial becomes a subscription and there is no refund when you cancel

Translate