Refund on Adobe Subscription (Tried cancelling, didn’t work)

Question

Hi, I would like to request a refund on my Adobe Photoshop subscription. I tried cancelling it the other day and the website was glitching and wouldn't let me. I really need this money because I lost my job and I'm dead broke. Please help me.

Jeffrey_A_Wright · Accepted Answer

I understand but how do I get a refund? I desperately need this money.

Jay, please see my previous response. If you are unable to reach anyone when you click on https://adobe.ly/4hTNoHu then find someone locally who can help you reach us. ^JW

kglad · Answer

cancel now, if it's not already canceled.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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