Refund on difference between normal and student price

Question

Hey, I noticed today, that I paid the full price on the adobe creative cloud subscription since last October. I've been a student throughout the whole time and would like to know if it is possible to refund parts of the payments done for the full price in that period.

I think it's quite heavy to change the price after only one e-mail (which I unfortunately missed), especially when my initial verification said I'm a student till July 2024.

Thanks for your time.

kglad · Answer

contact adobe support IF your plan is administered by you. if it's administered by your school, contact your admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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