Refund on Illustrator subscription

Question

Dear Adobe Support,I opted for a free trial of Adobe Pro and Illustrator, and while I cancelled the Pro trial in time, I may have forgotten to cancel the Illustrator subscription. I noticed a charge of $34.49 USD for Illustrator on September 13, 2024, despite having no activity or use of the app.Since I do not require the app and it was an oversight on my part, I kindly request a refund for the charged amount. Please let me know if any additional information is needed to process this request.Thank you for your assistance.

kglad · Answer

make your case to adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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