Participant

Answered

Refund or Adobe plan after trial

Forum|Forum|1 year ago
September 13, 2024
7 replies
2051 views

I had an adobe trial subscription for a month, i forgot that the subscription was attached to my card, i transferred money to my card yesterday and i was charged for a new subscription, although there is a week left till the end of the new month, how can i get my subscription money back? i was charged at night yesterday, i cancelled it in my profile in the morning and why didn't the subscription just get cancelled after a few weeks without payment?

Correct answer Shivangi_Gupta

Thread Summary

A user requested cancellation and a refund after getting charged post the free trial ended.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
It usually takes 12- 14 days for the refund to process.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

Shivangi_Gupta

Correct answer

Community Manager

Thread Summary

A user requested cancellation and a refund after getting charged post the free trial ended.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
It usually takes 12- 14 days for the refund to process.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

T

treejo

Participant

Same issue here. I thought I needed the product but was unable to use it. I thought I cancelled it already coz I didn't see it in my subscriptions so I was surprised when I received a notification from my credit card that I was charged. I cancelled through the website now but I was being charged USD69 for early cancellation. I want to reverse this charge.

kglad

Community Expert

@treejo

these are the cancellation terms - select your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

H

hannah_1287

Participant

I need a refund and cancel my payment

Shivangi_Gupta

Community Manager

Hi @hannah_1287,

We appreciate you reaching out. As per your account details, you have an active subscription for Adobe CC all apps and Adobe After Effects. Both plans are 6 months old.
Refund can only be requested if the cancellation is done within 14 days.

I can see that you have cancelled CC all apps and there is a payment pending for After Effects.
Please make sure you have cleared your dues before cancelling the subscription. https://adobe.ly/4kwGcAP

Let us know if you have any questions.
^Shivangi

I

Ira Joy_Jacobe8349

Participant

How long does it take to have the refund

Community Expert

up to 2 weeks.

Participant

Same here, it happened to me just now. Kindly help me get back my money. Thanks

kglad

Community Expert

@rehan_2710

you had a subscription for one month and then you cancelled?

R

rehan_2710

Participant

Actually I tried the free subscription with my debit card, and I found the
features were not active. I tried the one month subscription, thought I
will be getting an OTP but unfortunately it just deducted like very very
super speedy.