Refund please

Thanks for reaching out, @Tipdlady_. As per your account details, you have pending dues on your subscription. Cancellations can only be done if there are no pending dues on the account. Please refer to this article to know how to fix your pending payment: https://adobe.ly/3M7nBQe

Once the payment is done, you can cancel your plan following this article: https://adobe.ly/4ivv8nO

In addition to this, the Creative Cloud plan on your account is an annual plan billed monthly. I would advice you to check the subscription terms before proceeding with the cancellation: https://adobe.ly/48gWB9x

I hope it helps.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

why is your text lined-out?