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R
roberto_5638
January 10, 2026
Question

Refund please

  • January 10, 2026
  • 2 replies
  • 93 views

 Request for Refund – Subscription Cancelled Immediately After Purchase

Dear Adobe Support Team,I am writing to request a refund for a subscription I purchased  I cancelled the subscription, but the payment amount was still deducted from my account.

Details

 

  • Reason: Subscription cancelled immediately and no services used
  • Adobe Account Email:<personal info removed by mod>
  • Transaction ID / Order Reference:<info removed by mod>

As I have not used any of your apps or services and cancelled the subscription almost immediately, I kindly request you to process a full refund of the deducted amount at the earliest.

Looking forward to your confirmation.

Thank you for your support.

 

    2 replies

    M
    Muneer_Mohd3058
    January 11, 2026
    Yep this subscription amount not refunding that refund request also they are cancelled
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 11, 2026

    @Muneer_Mohd3058 

     

    what was your trial start date?

    what was your cancellation date?

    Kanikas
    Kanikas
    Legend
    January 12, 2026

    Hi roberto_5638, 

     

    I see that you have an Adobe account under the same ID as with the community. The subscription is cancelled, and a refund was also issued. You will get the refund in your account within 12-14 business days. 

    Let us know if you need help with anything else. 

     

     

    Thanks 
    ^KS

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 10, 2026

    check your account, https://account.adobe.com

    what's it show?

    eg, any payment problems,?
    more than one subscription?
    only the plan(s) you want?

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