Refund regarding a subscription i didn't knew about

Forum|Forum|3 days ago
July 28, 2026
返信数 12.
32 ビュー

I had a subscription for illustrator which i cancelled before the next payment. Then on suprise i saw a payment from my creditcard 60,49 euros. I logged back in and i saw that i had a subscription also for stockphoto’s i didn’t knew, i didn’t even used the the product. This is not the way Adobe should dealing with their customers. Therefore i request for a refund. Where can i apply for that?

解決に役立った回答 navidoss

@Jeff_A_Wright All sorted out trough the chat thank you very much for your help!

navidoss作成者

Inspiring

I have cancelled all my subscriptions now yes (few days back) when i realized somehow the stockphoto license was also part of the subscription of my illustrator license.

I cancelled my illustrator membership before the next payment and then Adobe still charged my creditcard with 64 euros.

Jeff_A_Wright

Community Manager

Thank you for posting, @navidoss , and I appreciate the update.

I checked your account, and the Adobe Stock subscription cancellation process has not been completed. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you with your cancellation and refund request.

I don’t see any records of any previous attempts to reach us, so use a different device if you cannot contact anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions, @navidoss.

navidoss作成者

Inspiring

@Jeff_A_Wright i am very confused then and in that case the design and ux of this page is much worse than i thought.

M

Manan Joshi

Community Expert

Hi @navidoss refunds are automatically processed if applicable after the plan is cancelled. See the following articles for more details

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan

navidoss作成者

Inspiring

The link you send is about trial period i didn’t wanted trial period because i registered for paid plan for Illustrator i used it for a month then i canceled it before the next payment, after that i was noticed that there is also 60,49 euros from my creditcard just for stockphotos. Thats not fair!

M

Manan Joshi

Community Expert

The links I gave describe how to cancel the plan and what are conditions for the refund to be applicable. If it is showing the subscription you will have to cancel it to stop the outflow

-Manan

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