Refund related question

​@Dailena I am sorry there are no active subscriptions under the account you used to create this discussion thread for voting.

Please use the steps listed at https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to locate the account with your active subscription, if you want to end your commitment.

I will now close this thread for additional responses, and there is no need to vote on ​@Dailena logging in with the incorrect account and expecting to manage their subscription.

you need to cancel before the renewal and after the 12th monthly payment is received.  otherwise, you’re subject to a penalty for cancellation.

you must cancel your subscription within the refund period.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

​@Dailena  please read the link below. If you have further questions then please raise them in the Account, Payment and Plan forum.
https://www.adobe.com/uk/legal/subscription-terms.html

Dave