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kmsalamon
kmsalamon
Participant
January 31, 2026

Refund related question

  • January 31, 2026
  • 3 replies
  • 24 views

I want to know why I was still charged for a subscription that I cancelled 

    This topic has been closed for replies.

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 9, 2026

    I am sorry, ​@kmsalamon there are no active subscriptions under the account you used to create this voting discussion. Please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html for information on how to locate the account with your active subscription.

     

    You will need to be logged in under the correct account, ​@kmsalamon , if you want to access or manage the services you are paying for.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 9, 2026

    check your account to confirm you cancelled successfully, https:://account.adobe.com

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      January 31, 2026

      ​@kmsalamon 

       

      We can’t move posts yet, so please ask in the Account, Payment, and Plan forum:

      https://community.adobe.com/account-payment-plan-4

       

      Jane

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