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a30044587a4oz
a30044587a4oz
Participant
March 11, 2026
Question

refund request

  • March 11, 2026
  • 2 replies
  • 26 views

Hello Support,

I am writing to request a refund for unexpected charges on this adobe account.

On November 12, 2025, SHINSEGAE I&C INC granted me access through corporate subscription plan, and I cancelled my personal subscription at that time. However, I was subsequently charged on:

  • November 29, 2025

  • December 30, 2025

  • January 30, 2026

  • February 27, 2026

  • March 10, 2026



  • I did not use my personal adobe account during this period, as I was covered under the corporate plan. I now double checked that I have now cancelled all services for sure.

    I request a full refund for these charges above, as they appear to have been billed in error. Please let me know what information you need to process this refund.

 

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 11, 2026

    and use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html if you’re not sure of the account being billed.

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      March 11, 2026

      You mean you had cancelled the plan successfully during October- Nov 2025 or did you can it now? If you cancelled it now then you might not be eligible for a refund of back date as Adobe does not track app usage. If it was cancelled properly before then you should get a revert of all the amount. Please check your account to verify that you are not subscribed to anything else that you might not be aware of https://account.adobe.com/plans

      -Manan
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