Refund request

Question

I did not realize that my free trial had ended and was converted into a paid subscription. I noticed a credit card charge on April 24

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Jeff_A_Wright · Accepted Answer

@Cgggvbfbdthank you for posting to this public discussion forum about your commitments to Adobe.I am sorry you did not find more value in our services, ​@Cgggvbfbd. I can confirmthat yousuccessfully self-canceled all four of your recent subscriptions. As mentioned by ​@kgladany refunds that are due will be made available within 14 days.Your most recent subscriptions were canceled today. For more information on the cancellation and refund process, seehttps://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month.If you feel you are owed a refund for a previous commitment you ended with Adobe,please reach out to us directly,@Cgggvbfbd.

kglad · Answer

then cancel. cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

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