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amar_0548
December 18, 2025
Answered

Refund request

I subscribed to the 7-day free trial of Adobe Acrobat Pro + AI Assistant for Acrobat and was charged €32.87 immediately on December 12. I canceled the subscription within 3 days and received a cancellation confirmation email, but no refund was mentioned. I checked my bank account and there is no refund in it.
Could you please help me with this issue?

gupta shivangi
gupta shivangiCorrect answer
Legend
December 18, 2025

Welcome to the community, @amar_0548.

I confirm that your subscription is successfully cancelled. However, refund has not been initiated yet. I would recommend you to speak with our support team here: https://adobe.ly/457qWoR

They'll help you with the process. 


^Shivangi

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6 replies

gupta shivangi
gupta shivangiCorrect answer
Legend
December 18, 2025

Welcome to the community, @amar_0548.

I confirm that your subscription is successfully cancelled. However, refund has not been initiated yet. I would recommend you to speak with our support team here: https://adobe.ly/457qWoR

They'll help you with the process. 


^Shivangi

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    amar_0548Author
    December 18, 2025

    You mean Adobe virtual assistant? He said : I don't see a pending refund linked to <email removed-kglad>

     

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 18, 2025

    you can bypass the bot.  and don't post personal info in these public forums.

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