Refund Request

I would like to kindly request a refund for my cancelled subscription.

Community Manager

Thanks for posting to this public discussion forum, @Unkoie.

I am sorry you did not find more value in our services.

I am sorry for any confusion, but your month-to-month subscription is still active. Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to cancel your subscription.

Your subscription is over a month old, @Unkoie, so once you cancel, you will maintain access for the time you have paid for. For more information, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month.

Please update this public discussion thread if you have any additional questions.

Community Expert

When you cancel in no more than 14 days of a trial a refund is automatic, and will take up to 14 business days

After 14 days a trial becomes a subscription and there is no refund

Participant

I have cancelled it but are there ways to see/check

if I have a pending refund?

Community Manager

Refunds are only offered during the first 14 days, @Unkoie, so you are not eligible.

Community Expert

Refunds are automatic and reflect in the account in around 14 days.

-Manan

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Sign up