Participating Frequently

Answered

REFUND REQUEST

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I did not realize that my free trial had ended and was converted into a paid subscription on 26th June 20206. I noticed the credit card charge on 26th June 2026. As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. Please assist with this request?

ShivangiGuptaCorrect answer

Community Manager

Thread summary

A user did not realize their free trial had ended and was automatically converted into a paid subscription, resulting in a credit card charge on June 26, 2026. As the charge occurred within the 14-day refund window, the user requested cancellation of the subscription and a full refund.

Suggested solutions by Adobe

Cancel your trial or subscription directly through your Adobe account. Adobe automatically issues a full refund for eligible plans when you cancel within 14 days of your initial purchase, and this typically takes 10–14 days to process.
Cancel your Adobe trial or subscription
If you want to confirm your specific plan's cancellation and refund terms before proceeding (for example, whether it's a monthly, annual prepaid, or annual paid-monthly plan), review the terms that apply to your plan type.
Understand Adobe's subscription terms and refund policies
If you're unsure which charge or account the subscription is tied to, use Adobe's Charge Finder tool to confirm the details before cancelling.
Identify your Adobe charge

^Shivangi

ShivangiGupta

Correct answer

Community Manager

Thread summary

A user did not realize their free trial had ended and was automatically converted into a paid subscription, resulting in a credit card charge on June 26, 2026. As the charge occurred within the 14-day refund window, the user requested cancellation of the subscription and a full refund.

Suggested solutions by Adobe

Cancel your trial or subscription directly through your Adobe account. Adobe automatically issues a full refund for eligible plans when you cancel within 14 days of your initial purchase, and this typically takes 10–14 days to process.
Cancel your Adobe trial or subscription
If you want to confirm your specific plan's cancellation and refund terms before proceeding (for example, whether it's a monthly, annual prepaid, or annual paid-monthly plan), review the terms that apply to your plan type.
Understand Adobe's subscription terms and refund policies
If you're unsure which charge or account the subscription is tied to, use Adobe's Charge Finder tool to confirm the details before cancelling.
Identify your Adobe charge

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^Shivangi

V

Vinay Kumar

Participant

My refund adobe autopay

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kglad

Community Expert

@Vinay Kumar

do you have a question?

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B

BernardAuthor

Participating Frequently

With all due respect stop being silly. I have told you where the issue is and your supposed solution is not working. Kindly assist with a real solution

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B

BernardAuthor

Participating Frequently

Dear Shivangi,

I have tried that and unfortunately the AI bots are not helping either bacause they are clueless. see what one has responded.. I need a refund please. stop taking me in rounds and circles. kindly

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ShivangiGupta

Community Manager

I have sent you a direct message on the community. Please check it.

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^Shivangi

ShivangiGupta

Community Manager

Can you also try connecting with support through a different device or different web browser?

This is an open forum, we can not discuss account related details here. This is the reason I’m asking you to contact Adobe support.

^Shivangi

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^Shivangi

ShivangiGupta

Community Manager

Hi @Bernard,

We appreciate you reaching out.

Adobe initiates an automatic refund when the subscription is cancelled within first 14 days of purchase. It usually takes 12-14 days for the refund to process.

Please follow this article to know how to cancel your plan: https://adobe.ly/3QFBKXr

Let us know if you have any additional questions.

^Shivangi

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^Shivangi

B

BernardAuthor

Participating Frequently

Dear Shivangi,

I got an arbitrary email form Adobe as below. No details were shared. This is quite akward. I noticed that the subscription was debited. Please return my money.

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ShivangiGupta

Community Manager

I see!
Please feel free to start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They’ll help you with the best possible solution.

^Shivangi

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^Shivangi

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