Participating Frequently

Question

REFUND REQUEST

Forum|Forum|4 hours ago
June 29, 2026
3 replies
0 views

I did not realize that my free trial had ended and was converted into a paid subscription on 26th June 20206. I noticed the credit card charge on 26th June 2026. As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. Please assist with this request?

B

BernardAuthor

Participating Frequently

With all due respect stop being silly. I have told you where the issue is and your supposed solution is not working. Kindly assist with a real solution

B

BernardAuthor

Participating Frequently

Dear Shivangi,

I have tried that and unfortunately the AI bots are not helping either bacause they are clueless. see what one has responded.. I need a refund please. stop taking me in rounds and circles. kindly

ShivangiGupta

Community Manager

I have sent you a direct message on the community. Please check it.

^Shivangi

ShivangiGupta

Community Manager

Can you also try connecting with support through a different device or different web browser?

This is an open forum, we can not discuss account related details here. This is the reason I’m asking you to contact Adobe support.

^Shivangi

ShivangiGupta

Community Manager

Hi @Bernard,

We appreciate you reaching out.

Adobe initiates an automatic refund when the subscription is cancelled within first 14 days of purchase. It usually takes 12-14 days for the refund to process.

Please follow this article to know how to cancel your plan: https://adobe.ly/3QFBKXr

Let us know if you have any additional questions.

^Shivangi

B

BernardAuthor

Participating Frequently

Dear Shivangi,

I got an arbitrary email form Adobe as below. No details were shared. This is quite akward. I noticed that the subscription was debited. Please return my money.

ShivangiGupta

Community Manager

I see!
Please feel free to start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They’ll help you with the best possible solution.

^Shivangi

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