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mgkyndra
mgkyndra
Participant
July 29, 2026
Beantwortet

Refund Request

  • July 29, 2026
  • 1 Antwort
  • 13 Ansichten

I started the 7 day trial for my Adobe Acrobat pro membership on May 21. I  cancelled my membership on the 7th day, May 28th. I got a confirmation email that the membership was canceled. I have come to find that I have been charged on June 1, June 29, and now July 28 for the same membership. After I have already received a confirmed cancellation email on May 28 the day that I originally canceled the membership. How do I request a refund for the three additional charges that I should not have been charged.

    Beste Antwort von ShivangiGupta

    Hi @mgkyndra,

    Upon reviewing your account details, I found that you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat. Though you cancelled one of the plans, the latter remained active and this is the reason you are seeing those charges.

    You may refer to this article for more details: https://adobe.ly/4bmrAlB

    I hope it helps.


    ^Shivangi

    1 Antwort

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerAntwort
    Community Manager
    July 30, 2026

    Hi @mgkyndra,

    Upon reviewing your account details, I found that you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat. Though you cancelled one of the plans, the latter remained active and this is the reason you are seeing those charges.

    You may refer to this article for more details: https://adobe.ly/4bmrAlB

    I hope it helps.


    ^Shivangi

    ^Shivangi
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