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mgkyndra
mgkyndra
Participant
Jul 29, 2026 11:41 PM UTC
Answered

Refund Request

I started the 7 day trial for my Adobe Acrobat pro membership on May 21. I  cancelled my membership on the 7th day, May 28th. I got a confirmation email that the membership was canceled. I have come to find that I have been charged on June 1, June 29, and now July 28 for the same membership. After I have already received a confirmed cancellation email on May 28 the day that I originally canceled the membership. How do I request a refund for the three additional charges that I should not have been charged.

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    Jul 30, 2026 11:35 AM UTC

    Hi @mgkyndra,

    Upon reviewing your account details, I found that you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat. Though you cancelled one of the plans, the latter remained active and this is the reason you are seeing those charges.

    You may refer to this article for more details: https://adobe.ly/4bmrAlB

    I hope it helps.


    ^Shivangi

    ^Shivangi
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    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    Jul 30, 2026 11:35 AM UTC

    Hi @mgkyndra,

    Upon reviewing your account details, I found that you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat. Though you cancelled one of the plans, the latter remained active and this is the reason you are seeing those charges.

    You may refer to this article for more details: https://adobe.ly/4bmrAlB

    I hope it helps.


    ^Shivangi

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    ^Shivangi
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