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Participant
August 8, 2026
Answered

Refund request

Hi, I realized I was being charged for a subscription I thought I canceled after free trail. I am requesting a refund as I never used the service. 

    John T Smith
    John T SmithCorrect answer
    Community Expert
    August 8, 2026

    Not using is not the same as cancelling

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel

    4 replies

    Participant
    August 8, 2026

    Yes it’s charged me for four months

    Translate
    kglad
    Community Expert
    Community Expert
    August 9, 2026

    ​@Adept_strategist640b 

     

    what’s your account show?

    Translate
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 8, 2026

    Not using is not the same as cancelling

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel

    Translate
    kglad
    Community Expert
    Community Expert
    August 8, 2026

    check your account, https://account.adobe.com 

     

    does it show any subscriptions?

    Translate