REFUND REQUEST

Question

I canceled my free week but still was charged $25. How can I get my money refunded to me??  Please help. There’s no number to call. I was charged 2 days ago.

John T Smith · Accepted Answer

A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

-be sure to keep the verification email you will receive when you cancel
Log in and go here to check your account to determine your status https://account.adobe.com

-be sure you cancelled EVERYTHING

AkanshaAshra · Answer

Hi ​@balanced_Essencec4b5We understand your concern.After checking, we can confirm that both subscriptions, Acrobat Pro and Adobe Acrobat AI Assistant Plus, have already been canceled.The refund has also been initiated by Adobe.It may take up to 10 to 14 days for the refund to appear in your account.We hope this helps clarify the situation.If you have any other questions or need further assistance, please let us know. We're happy to help.^Akansha

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