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balanced_Essencec4b5
Participant
September 20, 2026
Answered

REFUND REQUEST

  • September 20, 2026
  • 2 replies
  • 20 views

I canceled my free week but still was charged $25. How can I get my money refunded to me??  Please help. There’s no number to call. I was charged 2 days ago.

    Correct answer John T Smith

    A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
    See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    -be sure to keep the verification email you will receive when you cancel
    Log in and go here to check your account to determine your status https://account.adobe.com

    -be sure you cancelled EVERYTHING

     

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    September 20, 2026

    A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
    See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    -be sure to keep the verification email you will receive when you cancel
    Log in and go here to check your account to determine your status https://account.adobe.com

    -be sure you cancelled EVERYTHING

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 20, 2026

    refunds are automatic if you qualify 

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