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Participant
October 12, 2026
Open for Voting

Refund Request

hello, I’m requesting help regarding a payment that was charged to my account. This subscription was purchased by mistake, and the payment has already been taken from my bank account. Today is the very first day, and I haven’t even been using the account or its services.

I sincerely request Adobe to please understand my situation and consider issuing a full refund. This was an unintentional purchase, and I really don’t want to lose my money over a mistake. Every dollar matters to me, and I would be extremely grateful if Adobe could help me resolve this issue.

I’m not trying to take advantage of any service. I’m simply asking for a little understanding and support because this subscription was accidental, and I’m requesting a refund immediately.

Please guide me on how I can get my money back. I would genuinely appreciate any help from the Adobe team.

Thank you for your understanding and consideration.

    2 replies

    AkanshaAshra
    Community Manager
    Community Manager
    October 12, 2026

    Hi
    Thankyou for posting on the community.

    We reviewed the account details and can confirm that the refund has already been processed and credited to the original payment method used for the purchase.

    Please note that it may take 10–14 business days for the refunded amount to appear in your account,

    We hope this clarifies the situation. Let us know if you have any additional questions.

    ^Akansha

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    AkanshaAshra
    Community Manager
    Community Manager
    October 12, 2026

    Hi ​@Optimistic_Spiritca62 
    Thankyou for posting on the community.

    We reviewed the account details and can confirm that the refund has already been processed and credited to the original payment method used for the purchase.

    Please note that it may take 10–14 business days for the refunded amount to appear in your account,

    We hope this clarifies the situation. Let us know if you have any additional questions.

    ^Akansha

    Translate